I called the claims department at 16:00 and the first thing attendant said was if it is urgent only then tell me otherwise I can call tomorrow. Then without asking my member details or anything he said that my computer is not covered in the insurance if I was working on it. Although I have clearly got it insured upon buying the insurance. He has been outright rude and from very first second of the phone call been saying "your claim is rejected"
The company is chasing me for an admin fee from a policy I supposedly had years ago. When pressed to provide information on this they aren't able to provide an precise details and just push for a cash payment. I've forwarded the details to the fraud prevention agency and would suggest anyone dealing with this organisation to be very cautious.
I am unable to give it a zero star otherwise I would've done. The agent need to be be trained in TCF and the principles associated with this. I was told that its not up to them to update my information / data, after i corrected them, following GDPR she soon changed tactic, very unhelpful, told me my insurance doesnt cover this and that and that i should know better etc. Will be making an official compliant to the FCA.
Terrible insurance broker who always tries to rip off customers. I got a building only insurance (not content), in a completely casual conversation, when they found out a child moves in, I was told I had to pay extra premium because "more occupants more chances to damage the building". I tried to explain, the insurance document says tenants are by virtue of tenancy agreement. Children are never classified as tenants. But they would not listen, their interpretation of tenants are occupants. If you have a building only policy with them, you will be liable to keep them posted if you or your tenants have a new born baby, it is rediculous!!!
Paid extra for printed & posted policy and never received it. I then called and told that this had not arrived, after trying to charge me again for it, which I just realised before giving all my card details for them to charge me for what I'd already paid for. After explaining that I'd already paid for this service, they said they would send it out. Still no sign of this after a few weeks! Sort it out you weak bunch of service people. Am I actually insured? This company's slackness worries me. Would've gone elsewhere if I'd have known. I hate wasting my time and money contacting company's for simple tasks that they just don't seem to be able to achieve. Print my policy for me and send me what I have paid for you slackers! How hard can that be?
Thamesbank Insurance Services is a UK Insurance Agency based in Dartford, South East England. Thamesbank Insurance Services is located at Thames Rd, Dartford DA1 4SL, UK.
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